All purchases made from our site are subject to the discipline of Legislative Decree. 185 of 22/05/1999 regarding distance contracts.
- What is meant by a distance contract:
By online sales contract we mean the distance contract, i.e. the legal transaction having as its object the purchase of products, stipulated between 2R Group srl, hereinafter also referred to as RAFAELSTORE, with registered office in Morrovalle (MC), Via Dante Alighieri n. 77; and a consumer, carried out remotely, via the telematic network, on their website.
- Prices and currency
Published prices and final invoices are in Euros including VAT for EU buyers. For all Extra EU buyers, the prices displayed do not include VAT and any taxes and / or fees provided by the importing country are charged to the recipient and to be paid before delivery.
Orders are shipped from:
2R GROUP S.R.L. - Via Dante Alighieri 77 - 62010 Morrovalle (MC), from Monday to Friday.
Orders placed on Friday evening, Saturday and Sunday will be processed on the following Monday
- Items available: immediate shipment
Orders for available products are shipped same day or next business day.
In all cases, 2R GROUP reserves the right to postpone the shipment if the order cannot be shipped for reasons of force majeure.
Please note that there may be delays in shipping during promotions and sales
- Authorized delivery
All Customers who place an order establish a commercial relationship with 2R GROUP and therefore undertake to accept delivery of their package. If, for any reason, the Customer refuses to deliver the shipment or requests the return to the sender, any shipping costs, charged to 2R GROUP, will be deducted from any refund due to the Customer.
- Delivery of the order
Upon arrival of the goods, customers are requested to carefully inspect the package before signing as proof of delivery of the shipment. If for any reason, the package appears to have been tampered with, customers are asked to sign the receipt with reservation, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to 2R GROUP at info@rafaelstore.it.
If for any reason the shipment fails to be successfully delivered to the address provided by the Customer in the commercial contract, the package may be returned to the sender at the Customer's expense.
These amounts will be deducted from any refund due to the Customer by 2R GROUP.
- Order fulfillment
Once an order has been placed for the available items, no changes can be made.
2R GROUP reserves the right to postpone the shipment if the order cannot be shipped for reasons of force majeure. Please note that there may be delays in shipping during promotions and sales. The right to refuse an order and / or the provision of a service to anyone at any time is at the sole discretion of 2R GROUP.
- Articles and images online
2R GROUP declines all responsibility if, due to a particular configuration of the computer used by a customer or a malfunction, the colors of the products displayed on the site are slightly different from the original ones.
The images on www.rafaelstore.com belong to 2R GROUP S.R.L. and any unauthorized use of these images without the express written consent is prohibited and any transgressor will be prosecuted according to the law.
- Availability of items
The shop windows on the site reflect the actual availability of the product in color and size.
Once the order request has been received, the RAFAELSTORE (2R GROUP) Orders department reserves the right to reconfirm the availability of the items purchased, the validity of the transaction by credit card and to verify the details of the previous transactions made by the Customer on RAFAELSTORE.
In the event that the items ordered are not available, or if for some reason the order cannot be processed as requested by the Customer, the RAFAELSTORE orders office will promptly notify the Customer.
- Right to Cancel
For the regulation relating to the right of withdrawal on www.rafaelstore.com go to the appropriate section.
- Issue of the document certifying the purchase:
We would like to point out that we only make sales to individuals, we DO NOT MAKE SALES TO COMPANIES, VAT NUMBERS. Given the online traceability of all transactions, by law we are not obliged to issue a receipt, receipt or tax invoice - we adopt the Electronic Fees system. 2R Group srl on request undertakes to issue an invalid receipt for tax purposes which certifies the purchase by the Consumer. This receipt will be sent exclusively by e-mail.
- Product warranty:
In the event that the product has manufacturing defects (such as stains, broken buttons or zippers, bad seams, ...) it is the obligation of 2R Group srl to apply the same conditions provided for by the legislation on the right of withdrawal. All those products that have details (fraying, tears, uneven washing, etc.) that are part of the product and that make it its peculiarity do not fall into the category of manufacturing defects.
- Item replacement due to shipping error:
The procedure for replacing products due to a shipping error can be activated when 2R Group srl has mistakenly shipped a product other than the one the customer ordered and, therefore, not present in his order.
The procedure can be activated within 7 calendar days from the date of delivery of the goods, the service can be activated by sending an e-mail with the subject "incorrect shipment" to our e-mail address info@rafaelstore.it
Before activating this service, it is advisable to compare what has arrived with the technical description of the article on our site, where you can view a detailed photo of each article and its main technical characteristics. Shipping costs are borne by 2R Group srl. The item must be returned in the state in which it was delivered, therefore without signs and writings of any kind on the packaging and without having been opened or used in any way; using a rigid box and special packaging to protect it from damage during transport. The opening of the package will be allowed, insofar as it is indispensable, in the only case in which the packaging does not allow the verification of the ordered product with respect to the delivered one. In the event that the item on your purchase invoice is no longer available, you will be contacted by us who will undertake to issue a credit note paid to your current account or paypal or other. The amount of any credit note will be calculated taking into account any discounts and promotions on the purchase invoice.
- Legal terms
This notice contains the legal terms and conditions governing the RAFAELSTORE site.
By accessing the RAFAELSTORE site, users undertake to accept and agree to comply with all the conditions contained in this declaration. RAFAELSTORE reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the RAFAELSTORE website. Access to the site and related services is intended for personal use only. Viewing the RAFAELSTORE website provides customers with information on the products offered together with the possibility of purchasing them.
- Copyright & trademark
2R GROUP S.R.L. owns the RAFAELSTORE website and its contents. This includes documentation, images, fonts, designs, music, software, codes and format scripts. The material contained in RAFAELSTORE is protected by copyright. Reproduction, modification, transmission, re-publication and / or re-distribution to third parties for commercial purposes is strictly prohibited without written consent.
2R GROUP S.R.L. does not allow the use of the contents of the website or of the brands present, for any purpose other than that mentioned above.
- Customer requirements
To place orders, RAFAELSTORE customers must:
Be at least 18 years old
Possess the necessary requirements to be able to enter into legally binding contracts
Have a valid email address
Have a valid credit card for payment, a bank account or a PayPal account.
- Disclaimer of responsibility
2R GROUP S.R.L. publishes information on its website RAFAELSTORE to provide a service to users, but declines all responsibility for the possibility of any technical inaccuracies and / or typographical errors. Once brought to the attention, 2R GROUP S.R.L. will perform immediate correction. 2R GROUP S.R.L. also reserves the right to make corrections and changes to the site, if necessary, without giving any notice. 2R GROUP S.R.L. does not offer any guarantee that the information published on its site is in compliance with the laws of the competent jurisdiction for the user. RAFAELSTORE is a secure website according to international Internet standards. When used correctly, users can be reassured not to encounter viruses. However, 2R GROUP S.R.L. disclaims any responsibility for any problems, damages, viruses or risks that the user may incur during the improper use of the website and declines all responsibility for any malfunctions of the website due to the deactivation of "cookies" in the user's browser . Users must accept the terms and conditions of this legal notice, and must be sure to periodically visit these pages for updates, changes and corrections. 2R GROUP S.R.L. reserves the right to modify the terms and conditions contained in this legal notice when necessary, without giving any notice.
- Italian law
The RAFAELSTORE website, in adhering to Italian law, states:
"Users who access this site declare that they accept that all matters relating to the use of the RAFAELSTORE website are governed by the current legislation of the Italian State. 2R GROUP SRL does not guarantee in any way that the content of the site complies with current regulations. in other countries. Access to the RAFAELSTORE site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from such countries are fully aware of the legal consequences and penalties they risk incurring. "
In the event of a dispute relating to or arising from access and / or use of the Site by the User, the Court of Macerata will have exclusive jurisdiction.
The Consumer User is guaranteed the rights provided for by EU Regulation 524/2013 relating to the resolution of consumer disputes online. Based on the aforementioned regulation, the European Commission provides an online platform for the resolution of disputes, available at the following link: https://ec.europa.eu/consumers/odr/